The figures below are boxplots that show the spread between the time taken for different members of the support team to complete different tasks on SalesForce. Visualisations for Account Edits, Source Checks, Dashboards & User Management cases have been included.

A boxplot divides data into quartiles.

• The box represents the middle 50% of values with the line representing the median value
• The lower whisker represents the lower quartile (25th percentile)
• The upper whisker represents the upper quartile (75th percentile)
• Outliers are represented as dots

N.B. Please note that large outliers are not displayed on the chart to see the maximum & minimum values please hover over each boxplot

The total ticket count per case owner is displayed below each box