The figures below are boxplots that show the spread between the time taken for different members of the support team to complete different tasks on SalesForce. Visualisations for Account Edits, Source Checks, Dashboards & User Management cases have been included.

A boxplot divides data into quartiles.

N.B. Please note that large outliers are not displayed on the chart to see the maximum & minimum values please hover over each boxplot

The total ticket count per case owner is displayed below each box

Tickets 45Tickets 62Tickets 15Tickets 60Tickets 13Tickets 12Tickets 18Tickets 370500100015002000
case_owner_emailalexandra.dulama@signal-ai.comcasey.jenson@signal-ai.comchris.bonet@signal-ai.comchrystal.wong@signal-ai.comewa.gierlowska@signal-ai.commabel.oreilly@signal-ai.commichael.taiwo@signal-ai.comstephani.pineda@signal-ai.comAccount EditsMinutes Open
Tickets 9Tickets 10Tickets 9Tickets 15Tickets 12Tickets 9Tickets 60500100015002000
case_owner_emailalexandra.dulama@signal-ai.comcasey.jenson@signal-ai.comchris.bonet@signal-ai.comchrystal.wong@signal-ai.commabel.oreilly@signal-ai.commichael.taiwo@signal-ai.comstephani.pineda@signal-ai.comDashboardsMinutes Open
Tickets 2Tickets 4Tickets 6Tickets 11Tickets 7Tickets 305000100001500020000
case_owner_emailalexandra.dulama@signal-ai.comcasey.jenson@signal-ai.comchris.bonet@signal-ai.comchrystal.wong@signal-ai.comewa.gierlowska@signal-ai.commichael.taiwo@signal-ai.comSource CheckMinutes Open
Tickets 19Tickets 6Tickets 21Tickets 22Tickets 14Tickets 12Tickets 4Tickets 380100200300400
case_owner_emailalexandra.dulama@signal-ai.comcasey.jenson@signal-ai.comchris.bonet@signal-ai.comchrystal.wong@signal-ai.comewa.gierlowska@signal-ai.commabel.oreilly@signal-ai.commichael.taiwo@signal-ai.comstephani.pineda@signal-ai.comUser ManagementMinutes Open